We take every precaution to protect our users' information. When users submit sensitive information via the site. This information is protected both online and off-line. When our order form asks users to enter sensitive information (such as credit card number and expiry date), that information is encrypted and protected with the best encryption software in the industry - Secure Sockets Layer, or SSL for short. While on a secure page, such as our order form, the lock icon on the bottom of web browsers such as Netscape Navigator and Microsoft Internet Explorer shows the lock in the closed position, as opposed to the open position displayed when you are just 'surfing'. To learn more about SSL, follow this link to http://www.whichssl.com/what_is_ssl.html.
We do not retain sensitive information such as credit card numbers online. All credit card information is stored on an offline system for 18 months (this time is set by our merchant account providers) to facilitate handling of credit card disputes.
While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Our employees must use password-protected screen savers when they leave their desks. When they return, they must re-enter their password to regain access to your information. Furthermore, ALL employees are kept up-to-date on our security and privacy policies. Every quarter, as well as any time new policies are added, our employees are notified and reminded about the importance we place on privacy, and what they can do to ensure our customers' information is protected. Finally, the servers that we store personally identifiable information on are kept in a secure environment, in a locked room, in a building protected by an externally-monitored alarm system and by surveillance cameras.
If you have any questions about the security at our website, you can send an e-mail to firstname.lastname@example.org