Shipping and Handling
We will usually post the item(s) within 1 business day of receiving cleared payment.
• Within Australia: normally takes up to 1-3 business days.
• To US, UK and Canada: normally takes up to 5-10 business days.
• Pickup is available at our warehouse
Orders shipped anywhere in Australia incur the standard 10% GST charge. All prices shown in the online catalogue include GST.
We offer a 30-day return policy on all jewellery.
To return a product simply contact us as soon as possible within 30 days from the date your order was shipped and we will evaluate your return request, record your product return information and issue you with a Return Authorisation Number (RA). Once you have received this, mail the product in its original condition with a copy of the receipt and original packaging to Returns Department, PO Box 6858, Baulkham Hills BC, NSW 1755, Australia within 7 days of receiving your RA. Please ensure that your RA number is clearly displayed on or in the return packaging. As soon as we have received your product we will issue you with your refund, replacement, or exchange if you prefer.
All orders are pre-paid. For bank transfers please fax or email us the payment details. We will ship your parcel as soon as your payment appears in our account. If you choose to mail your payment (money order and bank cheque), please contact us before you send the payment out.